Terms & Conditions

These "Terms and Conditions" do not affect your statutory rights as a consumer.

Privacy Policy

Snap Secured Solutions is registered with the Information Commissioner's Office under registration reference: ZA158788 and observes and follows the Data Protection Act of 1998, we will never disclose or sell your personal details to any third party, we will only ever use your personal details to enable us to carry out our business

For obvious security reasons we will never store your key numbers either physically or electronically, once we have presented you with your set of key numbers it will then become your responsibility for their safe keeping, bear in mind that it will become impossible to obtain any further copies of keys without them.

Our website uses Google Analytics cookies to monitor site usage and to help us to make improvements to the site, no personally identifiable information is collected by Google Analytics, third party websites that we link to such as Facebook and YouTube may also use cookies, we are not responsible for any of these websites and we would suggest that you check out the relevent sites privacy policy regarding the use of their cookies, for more information about cookies and how to control and delete them we recommend that you visit http://www.aboutcookies.org

The Right To Cancel

Snap Secured Solutions observes and follows the cancellation of contracts made in a consumer's home or place of work etc, regulations 2008, which means that you have the right to cancel any verbal or written contract or any agreement made with us within the set cooling off period, which is 7 calendar days from the date of our home visit, to cancel an order simply telephone, email or write to the address below.

Payment

All work shall be paid for in full upon completion of any work completed. All parts supplied shall remain the property of Snap Secured Solutions until such time that the payment has been received in full.

Warranty & Liability

Only the fitting of the lock cylinder, the lock cylinder itself and any door components supplied and fitted by Snap Secured Solutions will be covered by any warranty provided by Snap Secured Solutions. The original lock gear, multipoint locking system, letterbox, handles, door & frame, hinges, and glazing will not be covered by any warranty provided by Snap Secured Solutions.

Attempted break ins, lock outs, accidental damage, snapped keys, lost or missing keys, lost or missing key cards, keys which show signs of abuse or unreasonable stress will not be covered by any warranty provided by Snap Secured Solutions.

All warranty claims should be made to Snap Secured Solutions, should a warranty claim be valid then Snap Secured Solutions will cover the cost of any replacement parts and the labour up to the value of the original invoice. For any replacement parts replaced as part of a warranty claim within the warranty period, only the original warranty expiry date will apply.

If any parts supplied and fitted by Snap Secured Solutions are removed or replaced by a third party then any warranty provided by Snap Secured Solutions will immediately become null and void and any faulty part or parts will need to be returned to the manufacturer at your own expense, any additional parts provided and any additional labour costs incurred from the third party will not be covered by any Snap Secured Solutions warranty.

Parts & Labour

All parts and labour provided by Snap Secured Solutions carry a 12 month limited warranty.

Complaints

I pride myself on giving good service and workmanship however; should you have a complaint about my service or any goods supplied by Snap Secured Solutions then please contact me immediately. You will be contacted as soon as possible and I aim to provide a resolution within 7 working days. All complaints will be dealt with in a fair and confidential manner.

Liability For Delays

Snap Secured Solutions will do all that it reasonably can to meet the date given for the installation. In the case of unforeseen circumstances, beyond the reasonable control of Snap Secured Solutions then Snap Secured Solutions will contact the customer and agree an alternative date for the installation.

Proprietor

Snap Secured Solutions is the trading name of Peter Smith who is a sole trader